Privacy Policy

Introduction

Welcome to Kuhayo! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.

1. Information We Collect

1.1 Personal Information

Account Information: When you create an account, we collect information such as your name, email address, phone number, and delivery address.
Order Information: When you place an order, we collect details about the items ordered, payment information, and delivery instructions.

1.2 Non-Personal Information

Usage Data: We collect information about how you interact with our website, such as your IP address, browser type, pages visited, and time spent on our site.
Cookies: We use cookies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and recognize you on subsequent visits.

2. How We Use Your Information

2.1 To Provide Services

Process and fulfill your orders.
Communicate with you about your orders and provide customer support.

2.2 To Improve Our Services

Analyze usage data to enhance website functionality and user experience.
Conduct surveys and collect feedback to improve our products and services.

2.3 For Marketing Purposes

Send you promotional materials and updates about new products and services.
Display targeted advertisements based on your interests and browsing behavior.

3.1 With Service Providers

We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering orders. These providers are obligated to protect your information and use it only for the purposes specified by us.

3.2 For Legal Reasons

We may disclose your information if required by law or if we believe such action is necessary to comply with legal processes, protect our rights, or ensure the safety of our users.

4. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights

5.1 Access and Update

You have the right to access and update your personal information at any time by logging into your account or contacting our customer support.

5.2 Opt-Out

You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.

5.3 Data Deletion

You can request the deletion of your personal information by contacting our customer support. Please note that certain information may be retained as required by law or for legitimate business purposes.

6. Data Deletion Instructions

If you wish to delete your account and all related data, you can follow the steps below:

Log in to your account at app.kuhayo.com/account.
Scroll to the bottom of the page and click the "Delete Account" button.
Provide a reason for deletion and confirm.
Upon confirmation, all data associated with your account will be permanently deleted.

For any assistance or if you encounter issues, please contact us.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@kuhayo.com
Phone: +63936-932-0119
Address: Pinagtalleran, Calauag, Quezon Province

By using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. Thank you for trusting Kuhayo with your personal information.

Last update: September 13, 2024